2nd May, 2021
One of the premium phones of Samsung (Samsung) is facing the problem of breaking the camera automatically in the Samsung Galaxy S20. After which people have alleged that the company has used bad camera glass in this expensive phone which suddenly breaks. People have also complained about this in court. Where it has been said that despite the company charging an expensive price, Samsung has refused to cover this flaw under warranty. It is known that Samsung launched Samsung Galaxy S20 (Samsung galaxy 20) in February 2020 last year. In India, this phone is being available at an initial price of 40 thousand rupees.
According to media reports, this case has been filed on April 27, and in this Samsung has been accused of fraud, breach of warranty, and violation of several consumer-protection laws. Most of the customers who faced this problem are residents of the US.
This is how the glass suddenly breaks
According to people, the cover glass of the rear camera of the Samsung Galaxy S20 smartphone is breaking on its own without giving any pressure. People who have secured the phone in the back cover are facing the same problem. People said that when the glass of the camera is broken, the bullet hole pattern on it, like a mark is made after a bullet is made. It was also said in the lawsuit that despite the insurance taken by Sasameng Care for up to $ 400 to get the phone corrected to the customers, it is not being covered in the insurance, due to which they have to spend $ 100.
What did the lawyer fight the case say
Steve Burman, who fought the case of Samsung's people who have sued Samsung, said that Samsung has failed to give customers the credibility that the company promises. He said that due to this problem, people are having trouble during the corona epidemic, while at this time they needed a reliable smartphone.