Retirement fund body EPFO has launched WhatsApp helpline service for its subscribers. With the launch of this service, the grievances of EPFO members will be resolved quickly. This feature is in addition to the various existing grievance redressal media such as EPFiGMS portal, CPGRAMS, social media platforms (Facebook and Twitter) and a dedicated 24x7 call center.
The Ministry said in a statement, 'To further enhance the life experience of its members, the Employees Provident Fund Organization (EPFO) undertook its uninterrupted initiatives to ensure uninterrupted and uninterrupted service delivery to subscribers during the Corona Virus epidemic. A WhatsApp based helpline-cum-grievance redressal system has been launched under the series.
WhatsApp is emerging as a huge platform for communication in India. EPFO has taken advantage of this extraordinary opportunity. This app facilitates direct access and communication with all its stakeholders. This initiative will facilitate PF customers to interact directly with the regional offices of EPFO at the individual level.
The WhatsApp helpline has now started in all 138 regional offices of EPFO. Any subscriber can use this helpline for any inquiry related to the services provided by EPFO or to file a complaint. For this, the subscriber will have to message WhatsApp on the helpline number of the regional office where he has an account.
The WhatsApp helpline numbers of all regional offices are available on the homepage of the official website of EPFO. This helpline will make the subscribers self-sufficient and the EPFO will be able to listen to its subscribers at the end.
This will eliminate dependence on intermediaries. A dedicated team of experts has been formed at each regional office of EPFO to provide the necessary information to its subscribers and to solve their problem.