Amazon Prime customers in the United States who filed a claim before July 27, 2026 could receive a refund of up to $51 as part of the multi-million dollar settlement reached between Amazon and the Federal Trade Commission (FTC). The closing of the application period does not mean that all users will receive the payment, since each claim must be reviewed to confirm that it meets the conditions established in the agreement.
Who could receive the Amazon Prime refund?
The compensation is aimed at Amazon Prime customers in the United States who, between June 23, 2019 and June 23, 2025, registered through one of the processes questioned by the FTC or had problems trying to cancel their membership online.
The registration processes considered within the agreement include:
Additionally, users must have used more than three and fewer than ten Prime benefits during any 12-month period of their subscription and not previously received an automatic refund. Amazon will be the company in charge of determining whether each claim meets the established requirements.
How will payments be made?
Consumers whose requests are approved could receive the money through different options, including their Amazon Prime-related account or services like PayPal and Venmo. Amazon had already sent automatic refunds to some eligible customers during November and December 2025, but other users had to apply to be considered for the program.
Why did Amazon reach this agreement?
In September 2025, Amazon agreed to a $2.5 billion settlement with the FTC. Of that amount, $1.5 billion dollars were allocated to a fund to compensate consumers and another $1 billion dollars corresponded to a civil penalty.
The company accepted the settlement without admitting responsibility or acknowledging wrongdoing.
