The presale of tickets for the match between Mexico vs. Portugal, which will serve as the backdrop for the reopening of Azteca Stadium, began amidst complaints, chaos, and problems because the website responsible for selling tickets crashed due to overwhelming demand. Fans eagerly awaited Wednesday, the designated start date for ticket sales, but when they tried to complete the process and secure their coveted tickets, they were unpleasantly surprised to find that the Fanki website, chosen by the organizers, couldn't handle the high demand and its purchasing system crashed. This led to anger and criticism of the Mexican national team's management for changing ticketing companies and trying to innovate with the Fanki website, which proved to be a fiasco. The system was down for two hours, and when the problem was fixed, the process was so slow that each ticket purchase took up to an hour. Faced with the magnitude of the problem, the company posted on social media with the support of various platforms. The national team released an announcement explaining the root of the problems and asked for fans' understanding: “We are working to ensure you have the best experience. We are almost ready,” the page read upon entering, although the screen remained frozen and did not allow access to ticket purchases.

The same platform also warned fans to beware of other fake websites that could scam those interested in buying tickets. “Attention Fanki community. We have detected fake sites trying to impersonate us: fanki-mm.com and fankii.com.mx. These do not belong to Fanki. Our only official site is fanki.com.mx. Don't be fooled,” it stated.

The details

The presale began at 9:30 a.m. and at first everything seemed to be going smoothly, but as the minutes passed, the system became overloaded and the Fanki platform crashed.causing users to have many problems logging in, they began complaining through social media.

“You might as well say, 'We're the site that won't load, that can't handle ticket sales, don't let anyone else fool you,'” commented one user on social media. “It's impossible, they're worse than Ticketmaster. Now we appreciate it,” were some of the complaints expressed on social media.

Shortly after, the same company, Fanki, fixed the problem. Around noon, the page showed a wait of about an hour with a virtual queue, according to unofficial estimates of 351,000 users.

Prices for the match where international star Cristiano Ronaldo is expected to face the Mexican national team on March 28 at Azteca Stadium were announced on Tuesday, ranging from 500 to 9,000 pesos.

Presale Rescheduled for This Thursday and Friday

Due to numerous failures in the ticket sales system for the March 28th game at the reopening of Estadio Azteca, the official website of the Mexican National Team announced that the sales process has been rescheduled for this Thursday and Friday in order to accommodate as many fans as possible who wish to attend the match.

Sales will begin at 9:00 AM for both dates, and fans hope that the Fanki website can improve its customer service or risk sanctions from the Federal Consumer Protection Agency (Profeco), which defends consumer rights in Mexico.